Refund policy

In-store & Online purchases
pLAy gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for store credit or exchange within 14 days of original purchase. Requests for return or exchange must be accompanied by the original receipt. All personalized, vintage, altered, or final sale items cannot be returned or exchanged.

Sale
Please note all sale items are final sale and cannot be returned or exchanged.

Online Returns
Returns can be sent to:
pLAy
Attn: Returns
8810 Washington Blvd
Suite 103
Culver City CA 90232

Customers are responsible for any shipping cost back to pLAy.  Once we receive your returned items in store, please allow 3-5 business days to process your return. You will receive an email confirmation once complete with a digital store credit. Store credit can be used for online or in store purchases.